Helios Property Privacy Policy

Effective Date: 13/01/2025

Helios Elite Property Management ("we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.

1. Information We Collect

Personal Information:
We may collect personal data you provide directly, including:

• Contact details: Name, email address, phone number, mailing address.

• Payment information: Credit/debit card details, billing address, and other financial data necessary to process transactions.

Non-Personal Information:
We may also collect information automatically, including:

• Usage data: IP address, browser type, device information, access times, pages visited.

• Cookies and tracking technologies: Small files stored on your device to enhance your browsing experience.

2. How We Use Your Information

We use your personal information for purposes including:

• Providing, operating, and maintaining our services.

• Processing payments, sending invoices, and confirming bookings.

• Responding to your inquiries and communicating important updates.

• Improving our website, services, and client experience.

• Analyzing trends, usage, and interactions to improve service delivery.

• Ensuring website and service security.

3. Legal Basis for Processing

Under the EU General Data Protection Regulation (GDPR), we process personal data based on:

• Consent: When you voluntarily provide personal information.

• Contractual necessity: To fulfill service agreements with our clients.

• Legal obligation: To comply with applicable laws.

• Legitimate interests: To improve our services and website, provided it does not override your privacy rights.

4. How We Share Your Information

We do not sell or trade your personal data. We may share information in the following circumstances:

• Service providers: Trusted third-party partners who assist with payment processing, website operation, or service delivery. They are obligated to keep your data confidential.

• Legal obligations: When required by law, court order, or government authority.

• Business transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, analyze website usage, and provide personalized services. You can control or disable cookies through your browser settings, but some features of the website may not function properly without them.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Access: Request confirmation of the data we hold about you.

• Rectification: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your personal data, subject to legal obligations.

• Restriction: Request limitation of processing in certain circumstances.

• Objection: Object to processing based on legitimate interests.

• Data portability: Request transfer of your data in a structured, machine-readable format.

To exercise your rights, contact us at the details below. We will respond within the timeframe required by law (usually one month).

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing personal data.

9. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes. After this period, data will be securely deleted or anonymized.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated policies will be posted on our website with a revised effective date. Your continued use of our services after updates constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Helios Property
Email: info@helioselite.com